Privacy Policy

Introduction

Gemsweb Digital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gemsweb.xyz or use our services, including Nangula AI.

We operate under Tuppaman Investment and are based in Windhoek, Namibia. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request a consultation
• Subscribe to our newsletter or insights
• Use our Nangula AI product
• Communicate with us via email, phone, or WhatsApp
• Engage with us on social media

This information may include:

• Name and job title
• Email address
• Phone number
• Company name and industry
• Project requirements and preferences
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Interaction with website elements

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, maintain, and improve our services
• Communication: To respond to inquiries and provide customer support
• Marketing: To send newsletters, updates, and promotional content (with your consent)
• Analytics: To analyze website usage and improve user experience
• Security: To protect against fraud and unauthorized access
• Legal Compliance: To comply with applicable laws and regulations

Nangula AI Data Processing

When you use Nangula AI, we may process:

• Conversations and interactions with the AI system
• Usage patterns and preferences
• Integration data with your business systems

We take reasonable measures to protect AI conversation data. Enterprise customers may opt for on-premise deployment for enhanced data control.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. For more information, see our Cookie Policy.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us deliver services (e.g., hosting, payment processing, analytics)
• Business Partners: With your consent, for joint projects or referrals
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure hosting infrastructure

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at hello@gemsweb.xyz.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: